GENERAL QUESTIONS

 

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

Standard orders are typically processed between 2-3 business days. Please email us if you have any questions about your order. Personalised orders typically ship in about 1 week from the order date. If your order is time sensitive, please let us know as soon as you place the order and we will do all that we can to get your order sent straight away. 

 

DO YOU ACCEPT INTERNATIONAL ORDERS?

Yes, we do. We're excited about our international customers and have tried to offer the most reasonable shipping rates possible. Please check with your local customs office about rules and regulations that may apply to you.

 

IS MY TRANSACTION SECURE?

We take the utmost care and concern for your privacy while you're shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured using up to 256-bit SSL encryption technology to ensure that your personal information (especially your name, address and credit card number) stays out of the wrong hands, and cannot be read or intercepted as it travels to our payment processing system.

 

WHAT IS YOUR RETURN AND REFUND POLICY?

Unused and unopened orders may be returned within 14 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (shipping costs are non-refundable). Used, opened, and/or personalised orders cannot be returned. 

 

THE PRODUCT I WANT TO ORDER IS OUT OF STOCK.

While we do our best to keep all items on our website in stock, there may be instances when an item is unavailable. In this case, please feel free to contact us about your interest in our products and we'll notify you by email the date the item is expected back in stock.

 

ARE YOU ENVIRONMENTALLY FRIENDLY?

Absolutely. Our stationery is printed on FSC certified paper stock & recycled materials. We re-use & recycle our waste products wherever possible and we only use local suppliers.

 

CAN I FIND YOUR PRODUCTS IN STORES OR LOCALLY?

Our goods are carried in stores all around the world. Please take a look at our Stockists page for more information.

 

WHAT KIND OF PAPER DO YOU PRINT ON?

Our greeting cards are printed on heavy weight 280gsm Old Mill Stucco & our art prints are printed on 255gsm Archival Somerset Enhanced Etching Paper, to give the most beautiful finish possible .

 

WHAT PRINTING PROCESSES TO YOU USE?

Our greeting cards & other stationery products are all litho printed & our art prints are giclée printed.

 

 

PERSONALISED ORDERS

 

HOW LONG DOES IT TAKE TO RECEIVE PERSONALISED ORDERS?

Personalised stationery orders typically ship in about 1 week from the order date. Please contact us if your order is time sensitive.

 

HOW DOES THE ORDER PROCESS WORK?

Once you place your personalised order, it will be designed and you'll be sent a proof via email, within 1 week of placing your order. Once you approve the proof, your order will be printed and ready to ship in 1-2 working days.

 

CAN I USE THE PERSONALISED IMAGE FROM MY ORDER FOR AN OTHER PURPOSE ON MY BLOG, WEBSITE, ETC.?

All digital images used during the proofing process are the sole property and copyright of Fréya Art & Design Ltd. and cannot be used for any kind of reproduction outside of Fréya Art & Design Ltd. All illustrations are copyright of Fréya Art & Design Ltd. and may not be reused without permission.

 

WILL I SEE A PROOF?

Customers for personalised orders will typically receive their proofs approximately one week from placing the order.

 

WHAT IF I NEED TO CANCEL MY PERSONALISED ORDER?

Once you confirm everything is correct with your proof, your order is non-refundable. Please note that upon final approval of your personalised order, we cannot accept returns due to any and all errors (such as misspelled names, dates etc.). By approving your final proof, you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a reprint.

 

CAN YOU CUSTOMISE OTHER ITEMS NOT INCLUDED IN THE PERSONALISED SECTION?

Unfortunately only those items listed in the personalised section can be customised. If you would to commission a special project or request, please contact us and we will be happy to discuss this with you.

 

CUSTOM SERVICES

 

DO YOU ACCOMMODATE SPECIAL REQUESTS?

We do our very best to accommodate special requests from our customers!

 

ARE YOU AVAILABLE FOR CUSTOM WORK?

As well as being a brand we also act as a custom design studio and are available to take on custom design and illustration work on a limited basis. Please email us about your project and we will get back to you shortly.

 

HOW LONG DOES THE PROCESS TAKE?

The time it takes for custom work varies depending on the scope of each project. Please contact us for more information.

 

I’D LOVE TO FIND OUT MORE INFORMATION OR DISCUSS A QUOTE. WHERE DO I GO FROM HERE?

You can use the contact form to get in touch with us, or e-mail us directly at hello@freya-art.com. We will work with you to come up with a customised quote.